Like any business, complaining to the underpaid, overworked staff doesn’t do anyone any good. If you have a comment or complaint, direct it to the correct personnel. (813) 444-5221 is their call center. From there they can take a message and forward it to the proper person. Southshore has three managers: a general manager, an assistant manager, and an operations manager. I would imagine at least one of the three should be at the lagoon while it is open.

Here’s some helpful information that I didn’t find out until I had been here awhile:

The event calendar is located at: https://www.metrolagoons.com/?lagoon=southshore-bay/event-calendar

If they’re expecting to be busy, a lot of time they’ll have a separate entrance open just for residents. Look for someone sitting in front of a laptop before getting in line at the entrance.

They started up a Resident Loyalty program. Ask for a card at the entrance. You’ll get a discount on food & beverages, and earn points.

Eat before leaving home, I have thrown away everything I’ve ordered from their food truck.

The bartenders may be slow sometimes, but they are by far the friendliest employees at the lagoon. Be sure to treat them well.

By law, they’re allowed to close off the lagoon to residents (for private events and such) three times a year, this doesn’t include closing for maintenance, weather, holidays, etc.

You can bring your own drink cannister into the lagoon, but it has to be empty.

If you go up to the bar, they will fill your drink cannister with ice and/or water for free. There’s also a chilled water dispenser at the end of the bar.

The side bar automatically adds a 20% tip to your bill. The main bar does not.

If you have little children living with you, the lagoon is going to want proof that the child lives with you. For some reason they think that report cards are still mailed and have addresses on them.